Refund will be applicable in the following scenarios:
In case of unsuccessful attempts to contact the candidate due to inactive Email or Phone details. For instance, instances where email delivery fails or phone numbers are reported as invalid.
If a candidate asserts that an application was unintentional or made in error.
If a candidate's profile summary or resume contains evidently false information.
In any of the above cases, if a refund request is made within 2 weeks of the resume purchase.
Refunds will not be granted in the following instances:
If a candidate opts for a different offer or discontinues job search efforts subsequent to submitting an application.
If a candidate is declined at any stage of the hiring process, including resume screening, interviews, aptitude tests, and similar evaluations.
If positions for which resumes were acquired have already been filled or closed.
If the candidate's application was sourced from an external job posting or introduced by a recruiting agency.
If the quality of the candidate's resume does not align with the specific expectations set by the employer.